Archive for the ‘Internet’ Category

Children, Online Photos and Your Organization

Wednesday, September 1st, 2010

Having worked with both schools and Adventure Guides in leadership and technical advisory roles I have persistently encountered significant hurdles with how to handle the images of children. Organizations face the need to balance the protection of children with the parents’ ability to share photos with family members and close friends.

Historically photographs of school or club activities could be shared physically without concern for the safety or privacy of other children in the images. With the advent of digital photography this physical sharing was replaced with electronic sharing, however privacy and safety was only minimally affected because sharing was typically done via email or through password protected photography sites.

The advent of social networking brought about several changes. The first was the concept that photos could be easily shared out to friends and family without requiring them to register at photography sites and the second was the identifying information was being added to photos via status updates and tagging, the searchable identification of people in the photographs. Parents became enchanted with the idea of both sharing and viewing photos of their children online.

In discussion of social networking it is important to examine Facebook, initially based around photographs and built of many closed networks. By having closed networks Facebook implicitly recognized the danger of sharing photos outside closed social networks. Unfortunately Facebook moved away from this closed model and in the process also, possibly intentionally, made selecting correct privacy settings difficult. Facebook remains a very popular photo-sharing social network and many organizations have had to request and even caution their members not to post photographs of events for fear of impacting the safety of other children in the organization.

We are now faced with a serious problem. Parents, not organizational leaders, are impinging on the privacy and safety of children in the organization and, as a result, there is no effective way for the organization to enforce any policies or procedures on photo sharing.  There are three paths that can be taken. First the organization can bury its head in the sand, leaving parents to police themselves and hopefully eliminate any legal, if not moral, culpability. They may however need to prohibit parental photography at sponsored events. Second the organization can publicize policies and educate parents on privacy and safety concerns in the hopes of preventing a future tragedy. Third the organization can put in place a system for parents to use such that privacy and safety of children can be preserved to the best extent possible.

Such a system has to be based around a strong authentication system that permits photo sharing with the organization and also within subgroups. Second the system must attempt to automate some of the process of identifying photos that should not be shared as well as tracking how the photos are being shared. Third the system must give parents the reasonable ability to block the use of images of their children when those images have the possibility of infringing on the privacy or security of their children. In addition it should permit parents to track the use of any images. Fourth the system must provide a way for the owner of the image to control and perhaps monetize the image.

I am hoping that Google Apps addition of Picasa will provide a good base for such a system. Google Apps already provides a strong account management system and Picasa already provides facial recognition based tagging. An organization would additionally need to build a database of opt-out images to prevent the public sharing of an image with those persons. Parents interested in opting out would additionally bear the responsibility of policing the images to ensure that tagging was being carried out correctly. While these parents will object that they should not be required to perform this action, the counter argument is that without them putting forth this effort there is little likelihood that other parents will be policing the images they choose to share.

A layer on top of the photo viewing system should also be provided to easily permit image sharing. This functionality would restrict sharing of images tagged with people from the restricted database without specific consent and caution on images with untagged people, which could be provided electronically. It would also maintain a record of how each image was shared. The same layer could be used by the organization to retrieve consent for image use in published material or websites and to provide commercial options for restricted use photos.

Advanced functionality would enforce policies regarding personal information in publicly shared images or provide warnings when status messages accompanying images contained information perceived to threaten the safety or privacy of the subjects.

Organizations would do well to establish a defacto photo repository for members to assist in the management of the safety and privacy of child images. Google has been extensively marketing their Apps environment for the education market would do well to look at how organizations can be assisted in protecting their children.

Use of Social Media in the Adventure Guides Program

Tuesday, June 8th, 2010

It might seem counterintuitive that an 80 year old camping organization could benefit from social media. The YMCA Adventure Guides program is fertile ground for aggressive adoption of multiple forms of social media for member communication, fund-raising and recruiting.

Adventure Guides, formerly Indian Guides, began in 1926 to counter the loss of the father’s influence in the household to increasing urbanization and industrialization. It was focused on providing time for fathers and sons to spend together outdoors in the company of other men. The program remains as relevant in today’s information society as it was in yesteryear’s industrial one.

Even if you are not involved with Adventure Guides, examining how social media is useful to this program may inspire you to look for ways it can be applied in your company or organization. The goals for our use of social media are to improve member participation, increase fund raising and grow the program through higher recruiting.

To improve participation we need to accomplish two separate tasks. First we must ensure that members know the details of all activities and second we need to generate enthusiasm in the group about the events. Facebook provides great tools to accomplish both of these activities. The nation’s private Facebook group can be the main focus. Events can be created for your activities with complete details. Leadership can use this space to promote the activity through comments and sharing. In addition, because of the privacy controls, pictures and videos of past events can be shared with participants. Other forms of social media, particularly Twitter, can be used to promote the Facebook group.

Social media plays a similar role for promoting fund raising. If the nation takes the time to prepare web pages or public Facebook fan pages for fund raising programs and events then it becomes easy for the membership to share those events out to their personal social networks. Care must be taken to ensure that the material is easily shared and appears professional so as to encourage members to share it. When relying on the members’ social networks it is important for the nation leadership to provide value. The nation can assist members in building their networks and in return can expand the reach of its own marketing.

The same techniques that are valuable for fund raising also apply to recruiting. The Adventure Guides has always depended on word of mouth to bring in new recruits. Some active recruiting is done via schools and directly through the YMCA. If social networks are the new word of mouth then members should be encouraged to reach out to their social networks for new recruits. However, social media also provides an opportunity to reach out to people by interest and not via preexisting networks. Specifically members should be encouraged to use location based services such as Foursquare of Gowalla during nation activity. People checking in at the same venues can become aware of the program through comments added by the leadership. In the past, direct exposure to the program in this manner was limited to the actual duration of the event. Through the use of social media people can become aware of the program just by visiting a site that the nation visited months earlier.

Adventure Guides is an inclusive program and leadership needs to be aware that not all members are technically proficient. The program should never become dependent solely on social media for communication. Email, phone calls and in person meetings are still essential. However, social media is becoming pervasive and forward thinking leadership should aggressively pursue the use of these technologies to enhance and enrich their programs.

What creative ways have you used social media or other technology in support of your tribe or nation? Are you in favor of social media use as part of Adventure Guides?

Stephen Cerruti is Nation Chief of the Redhawk of the Magdalena Ecke Family YMCA in Encinitas, CA.

Odwalla, Kill a Tree to Plant a Tree

Tuesday, May 25th, 2010

Today Odwalla launched its great program that lets you vote on where to have them plant trees. Its fun and beneficial and good for their brand. Unfortunately they have a big flaw in the program. In order to vote more than once you have to visit a state park in a participating state and pick up a welcome kit with a code.

I guess if you are going on vacation and visit a state park you are likely to pick up a welcome packet and no harm is done. But I love state parks. I visit them all the time and I don’t need a welcome packet. It would not be very environmentally friendly for me to pick one up each time I visit. In addition when I went to Carlsbad State Beach today their welcome packets were from 2008 and didn’t have codes.

I have a solution to this problem. Odwalla should team up with Gowalla and hand out codes to people who check in at state parks. This would eliminate the need for people to take welcome packets when not needed and would give both Odwalla and Gowalla some brand exposure.

If you like this idea, please let Gowalla know at their feedback site. You can also email Odwalla at consumers@odwalla.com

Finally, please vote for California to plant a tree in Cayumaca Rancho State Park.

Is BD Live a shot in the arm, or a shot in the foot?

Wednesday, December 23rd, 2009

This post is actually a question for TK and it focuses on my personal experience with BD Live and his contention that there is still a market for purchasing movies.

Purchase vs Rent vs On Demand

As I understand TK’s position, the studios plan to make money by getting you to buy all the movies you bought on VHS and then bought again on DVD by getting you to buy them again on Blu-ray. I am not the ideal consumer for this, I laugh every time I open the drawer of my wife’s mostly unwatched Disney VHS tapes.  I have recently taken a business from delivering training videos via DVD-ROM to delivering them over the Internet, so my opinion is that physical media is doomed and revenue from movie sales will trend towards zero, just as it has for newspapers and music. Certainly the embargoes against rental kiosks and other steps the studios are taking are an effort to promote sales over rentals and possibly rentals over downloads to stave off the inevitable price declines inherent with electronic delivery.

BD Live

BD Live is supposed to make Blu-ray Discs more valuable by linking the movies to online content. A main feature BD Live provides is the ability to get information about specific scenes while watching the movie. Consumers with Internet connected players can get up to date information about the actors, directors and possibly locations. This is a familiar function to TiVo users, it has existed for years as TiVo Swivel Search. Another feature of  BD Live is chat. I just can’t see wanting to chat during a movie and if I did I wouldn’t want to do it through the TV with a remote.

BD Live Inoperable Out of the Box

But all of that is irrelevant, here’s the rub. In the race to the lowest price, the manufacturer of my player decided not to include a memory card. Available for retail for less than $10, an SD card has been required to access BD Live content for every Blu-ray movie we’ve rented. I really should buy one, but I know I have a few spares lying around somewhere and it seems silly to buy another. Obviously I haven’t gotten curious enough to spend the cost of two lattes or to search the junk drawers. Maybe BD Live is great, but someone forgot to tell me.

What’s really funny is that the same player offered me a five dollar credit for connecting it to Amazon’s Video On Demand service. So the player is actually encouraging me to watch downloaded movies. Furthermore when I purchased the player I also was given a choice of Blu-ray movie for free. It seems incredibly short sighted that the movie studios aren’t chipping in another $5 to ensure you are walking out of the store with a memory card to make BD Live useful. The user experience for BD Live for those who don’t know what an SD Card is or how much one costs is horrible. I think this alone would sour the average consumer towards BD Live especially when all of the other online features including video on demand work.

Honestly that is a pretty easy problem to fix. Even after the fact it would be fairly simple to offer a promotion for consumers with Internet connected players for a free memory card. The real issue here is whether the BD Live content is more of an encouragement to purchase or to rent. The fundamental problem is that the content is delivered over the Internet. There is no guarantee that the content will be available in five years and there is no bonus offered for buying the content. Therefore it probably encourages renting more than purchasing. At some point the studios will want to recover the money they invested in producing any BD Live content and will make it available to consumers who watch movies via video on demand. Some of the features of BD Live, including chat, have already been demonstrated in video on demand prototypes from NetFlix.

A Better Option to Promote Purchase

I better option for the studios would have been something that made the movie sticky. This system would involve features from services like TiVo, IMDb, Amazon and Flixster. Fundamentally the system would provide a way to register the first sale of a Blu-ray Disc in an online catalog. That catalog could be connected and shared in social sites like Flixster does with movies in theaters and Facebook. By connecting it to IMDb it would be easy to create TiVo like recommendations of what movie from already in your library you might enjoy. Amazon like wish lists and allow the studios to offer loyal purchasers promotions and earlier release dates completely bypassing the current retail channels and certainly have more ability to forecast end user sales.

This catalog system could also solve a problem faced my most people who have collected large numbers of movies, specifically it could provide a nice cover-flow type interface, the ability to search for movies by keywords, actors, directors or quotes. It could provide a way for the user to specify the location of the movie to make it easier to find in large collections.

If the studios were really gutsy they would build in a lend/like system. Using the social network features you would borrow a copy of the movie from a friend, perhaps even via a studio authorized digital copy. Upon viewing and returning the movie to the friend you would be asked to rate the movie. If you liked the movie the studio could offer it to you directly.

Conclusion

As content becomes available digitally the price gets forced down. The way to preserve prices is to ensure there remains continued additional value in physical copies. BD Live does not provide this increased value, it actually encourages rental and opens the door to more video on demand. Movie studios should look at the consumer’s entire catalog and their overall viewing experience versus the individual movie and thereby drive features based on encouraging purchases.

Coolness with Google and MailChimp

Thursday, December 3rd, 2009

Subtitle this post: I am easily amused.

Often I keep track of planned participation in events for our Indian Guides tribe, the Iroquois, using a Google Docs spreadsheet. My use of spreadsheets and especially charts has become a running joke within our group. Normally our group uses Google Groups to communicate. It provides a simple means to communicate with everyone at once. However, while serving as chief last year, I found that the messages from our Google Group did not always get the attention they deserved. I finally settled on using MailChimp as a way to send messages that had a little more visual appeal, some personalization and to give me some feedback on who had opened the message so I would know who needed a phone call.

This past week while drumming up support for the  Encinitas Holiday Parade I stumbled on a little bit of synchronicity when combining my Google Docs Spreadsheets with MailChimp. Someone humorously requested a pie chart  in response to the link to the roster spreadsheet. After creating the acceptable pie chart in my spreadsheet I selected the publish link to get a link to the image. I then duplicated my earlier MailChimp campaign and modified the message to include the pie chart.

Parade AttendanceWhat happened next brought a smile to my face. When I received the message, gmail recognized the pie chart was coming from a Google Docs spreadsheet and offered me a preview of the spreadsheet. That in turn made me realize that the pie chart included in the mail message was dynamic and would update every time the mail message was opened, essentially converting the email message into a quick status indicator for the tribe. As I said at the beginning, I am easily amused, but isn’t technology wonderful?

One little bit of darkness in all this joy, you must have access to the spreadsheet to view the pie chart. I have thought of two possible workarounds for this. The first would be to create a public spreadsheet with no personal information that is somehow synced with the protected spreadsheet. The second would be to supply a static pie chart image to use if the first image is not available. And of course those people who have chosen to receive the text version of my emails are just plain out of luck.

A Cursory Look at @vark Answers

Wednesday, October 7th, 2009

I recently decided that I could no longer avoid buying an iPhone. Let’s not go into the nasty details, but VoIP over 3G and the hope of tethering are certainly both in the mix. So where is the best place to buy an iPhone, or in my case, a pair of iPhones. It just so happens that I was standing in Best Buy when this question occurred to me. I carefully crafted a tweet to @vark and sent my message out to my social network.

vark 1 hours ago
Where is the best place to buy an iPhone? Why?

Answers came rolling in and you can read the @vark transcript.

The fastest to answer was Trey, an 18 year old from Arlington, VA. His answer included “duh”, so that one will get marked as not helpful. We can chalk that up to youthful exuberance and move on.  It is interesting that the majority of the people answering the question did not understand the emphasis was on the word best and the request for an explanation.

Two good answers came in, one from Julian in Westminster, UK and one from Felix in Lexington Park, MD. These answers justified their choice of the best location although the two locations differed.

Results

The good:  Aardvark did provide opinions that were useful. I believe that this question really exemplifies the type of question best handled by a social network.

The bad: Aardvark generated a lot of chaff surrounding the kernels of good data. Even when an answer was well thought out and complete, Julian’s answer may have not been useful since he didn’t have the same retail options as I do.

Aardvark needs to help users self regulate and also needs to progress in who is allowed to answer questions. This will be partially accomplished in two ways, as more people join more subject matter experts will be identified to answer questions and answer feedback will  assist in the pairing out of  the less qualified.

Word of mouth marketing is moving to social networking. As a result companies are now being forced not only to have a presence on social networks, but to identify experts in systems like Aardvark and ensure that their company is portrayed in the best possible light.

Seeing the World Through @pogue Colored Glasses

Tuesday, September 8th, 2009

Pogue Colored Glasses

Imagine if Wikipedia customized answers for you based on your IQ. Now imagine if it customized answers based on your age or a poll of how attractive you were. Turning to social media to mine for data is a double edged sword, in some cases our personal networks are going to give better responses because our friends tastes are more likely to mirror our own than the tastes of the general public. However when it comes to factual information, limiting your search to people in your own circle may specifically exclude the expert opinion. When it comes to matters of opinion we are likely to have answers that support our own position rather than challenge it.

There is nothing inherently wrong in this as long as we understand it is happening. Where we experience problems is when we forget that our social networks represent the people we are connected to and start representing their responses as the world view.

This occurs frequently in David Pogue’s book “The World According to Twitter”. David repeatedly contrasts the Twitter universe to other online communities without making the distinction between Twitter as a whole and the people who follow and respond to him. In a book, largely for entertainment purposes, this is not necessarily a bad thing. As an exercise I leave it to you to imagine what “The World According to Twitter” might have looked like if the same questions had been asked instead by @oprah or @aplusk.

However, @pogue makes a serious mistake when he applies this same rational to a product review. In his coverage of Aardvark, a new IM based service for peer answered questions, he praises the service in the timeliness and accuracy of the responses. Unfortunately the value of the service directly relates to how many of your Facebook friends are already using Aardvark. In David Pogue’s case the answer was 54, in mine a measly 2.

I can ask the same questions of Aardvark and not receive any responses or worse yet I can receive responses that are incorrect without any way to assess the authority of the person who responded. It would be wonderful if we were all intelligent, witty and handsome enough to have great followers like @pogue. Until then I would recommend he, and any other reviewer, borrow someone’s social network and repeat your tests, break free from your ivory tower and see how the service works for us little people.

Anatomy of a Bad Tweet

Thursday, August 27th, 2009

Why You Should Not Tweet Your Headlines

I am starting to feel like a hater when it comes to the NC Times use of social media. I think that they are sitting around in some conference room thinking up new ways to irritate me. However, many people rely on the same tactic used by the NC Times when tweeting. They merely retweet the subject of their post without considering the usefulness or retweetability of their update. Hopefully by pointing out their mistake I can help you improve your tweets and increase your follower count.

Today I received the following tweet on my mobile phone:Bad Tweet

First I will break down the incorrect elements of this tweet and then I will put it back together in a form that more suited to social networking.

Problematic elements of the tweet above:

  • Useless hashtag: The NC Times should not use a hashtag with their username on all tweets. This is redundant information. The @username construct is more powerful than a hashtag on Twitter. Hashtags are more properly used as subordinate labels.
  • Useless geotag: Useless may be incorrect terminology. The REGION: label above is meant to signal who might be interested in this story. Unfortunately Twitter offers no capability to use a label in this format. The more appropriate thing to do would be to use separate Twitter accounts for stories of limited interest and allow people to follow segments of interest.
  • Unnecessary words: When this tweet is taken in context, the words brush and camp are not needed. At the time of this tweet it was generally known that there were brush fires on Camp Pendleton. The intent of the story was to provide an update on the fires. The majority of people in the region would understand Pendleton to mean Camp Pendleton.
  • Unnecessary punctuation: Both the quotes around the headline and the parenthesis around the shortened URL are not required. These are elements of style more appropriately reserved for formal writing. The parenthesis also include parasitic spaces to separate them from the link.

When we remove the useless and unnecessary elements of the tweet above the tweet goes from 80 characters to 38 characters. We have removed an astounding 52.5% of the tweet.

The measure of success of a tweet is retweetableness. We can compute the maximum size of a tweet based on the following formula:

Tweet Length Calculation

Therefore @nctimes could be composing tweets up to 127 characters long. This tweet falls well under that limit at 80 characters long. A tweet should not needlessly use that much space, but the second factor to consider is completeness of the content.

Our new 38 character tweet: “fires on Pendleton http://bit.ly/uBG5r” really doesn’t tell us anything that isn’t already known.

Probably the most important information in the article is the danger the fires present. That gives us the following tweet, “Two Pendleton fires pose no threat to structures  http://bit.ly/uBG5r”. This new tweet is 68 characters long. Suddenly we have a tweet that actually gives us a status update and it is still shorter than the original.

We could add more details and stay within our optimal length, “SD Sheriff’s helicopters and back fires used to fight two Pendleton fires; no threat to structures http://bit.ly/uBG5r” is 118 characters long and captures most of the important details of the story. This tweet is much more likely to be retweeted.

In business we are looking at social media as a means to drive traffic to web sites or brick and mortar stores to increase sales or advertising revenue. It may seem like a good idea to depend on teaser tweets to get people to click through to your site. This may work occasionally if your content is especially compelling and useful, but in most cases this is not a good strategy. Your strategy should be to provide valuable content and build up an actively listening follower base. Your reward will be brand loyalty due to the enhanced reputation that your social networking presence is providing.

Revisiting Twitter’s Monopoly

Friday, August 7th, 2009

AT&T did it as Ma Bell, Microsoft did it, AT&T and Apple are doing it again, it seems monopolies of one form or another are all the rage today and everyone from the FCC to David Pogue wants answers. But who is crying out against the Twitter monopoly?

Twitter’s closed social network is a monopoly and this week we have two major demonstrations of why this is bad for everyone.

First, because there is no Twitter alternative, there is no recourse when Twitter is taken offline by a DDoS attack. Months ago Barrett Lyon was pointing out Twitter’s vulnerabilities and arguing that as a communication service Twitter had an obligation to provide a better network infrastructure. Obviously Twitter, as a money losing proposition, has to balance survival with investment, but in the long run competition is good for technology and business.

Second, there is no alternative to the unfiltered mess that is Twitter. As a result we are starting to see bans on Twitter. Whether it is the Marines banning social networking, the NFL banning tweets from the sidelines or your own company banning Twitter in the workplace to protect trade secrets the result is the same, all or nothing. Twitter being offered only as a monolithic service provides no opportunity for enterprise monitoring and filtering.

I have argued in the past that an appropriate business model for Twitter would be to sell their software after making it conform to open microblogging standards following in the footsteps of companies like sendmail. They could also sell Twitter as a service. A network of microblogging servers running different software would be more fault tolerant and would allow enterprise filtering of Tweets, permitting open communication while protecting everything from trade secrets to national security. It would allow consumer choice of providers and encourage innovation and reliability.

The NC Times New Look

Thursday, August 6th, 2009

A comparison to the NY Times

This review compares the site redesign done at the NC Times to the NY Times. It should be known that the NY Times spends oodles of money on their electronic assets and has in the past developed entire programs for the display of their news.

A screenshot of the North County Times website.

Screen shot of the North County Times

Screen shot of the New York Times website

Screen shot of the New York Times

These two screen shots show the pages in a standard Firefox window at 1024×768, the most common display size currently in use.

Both websites are displayed with a horizontal scroll bar, this is an artifact of replicating the screen size. The scroll bar would not be present for a user full screen on a 1024×768 display. The inclusion of this scroll bar does affect the percentage numbers below.

I have left the light blue-gray box on the top of the NY Times page even though it can be removed.

Category NY Times NC Times
Number of Headlines 10 5
Number of Article Words 48 33
Number of Pictures 2 1[1]
Traffic No Yes
Weather No[2] Yes
Content Begins ~ 350 px (57%)[3] ~ 380 px (62%)
Number of Columns 5 3
Widest Column of Text 340 px (caption)
150 px (story)
600 px
Ads 3 to 4 1
Ad Space 180×90 (2)
80×30 (1)
340×80 partial (1)
740×100
Ad Space Total 62000 sq px (10%) 74000 sq px (12 %)


What we can conclude is that the home page of the NY Times is able to convey more news and use more pictures. The NY Times places more emphasis on their content by having the navigation along the left hand side, rather than at the top of the page.

The most important difference is in the layout of the columns. By using many narrow columns the NY Times is able to present more headlines and has more story content as well.

The North County Times does have a dynamic element that permits the display of more than one picture on the homepage. The NY Times picture element is static and related to the story content. The placement of the dynamic picture navigation control results in picture captions not being immediately visible and therefore the pictures lack context.

When discussing ad placement, the NY Times is able to display 4 ads. Two of those ads appear to be linked and display the same content. One of their ads is mostly off the display. The NC Times shows a slightly larger single ad, but the space allocated for ads is actually significantly larger and not in use in the screen shot.

While both of these sites change frequently, this review attempts to address the major site elements to evaluate the recent NC Times redesign. I am not impressed with the redesign and hope that the NC Times will continue to attempt to improve the site with a mind towards increased usability.

[1] Five pictures dynamically rotate through one space.
[2] Available after personalization.
[3] ~325 px (53%) after personalization