Archive for the ‘Opinion’ Category

Children, Online Photos and Your Organization

Wednesday, September 1st, 2010

Having worked with both schools and Adventure Guides in leadership and technical advisory roles I have persistently encountered significant hurdles with how to handle the images of children. Organizations face the need to balance the protection of children with the parents’ ability to share photos with family members and close friends.

Historically photographs of school or club activities could be shared physically without concern for the safety or privacy of other children in the images. With the advent of digital photography this physical sharing was replaced with electronic sharing, however privacy and safety was only minimally affected because sharing was typically done via email or through password protected photography sites.

The advent of social networking brought about several changes. The first was the concept that photos could be easily shared out to friends and family without requiring them to register at photography sites and the second was the identifying information was being added to photos via status updates and tagging, the searchable identification of people in the photographs. Parents became enchanted with the idea of both sharing and viewing photos of their children online.

In discussion of social networking it is important to examine Facebook, initially based around photographs and built of many closed networks. By having closed networks Facebook implicitly recognized the danger of sharing photos outside closed social networks. Unfortunately Facebook moved away from this closed model and in the process also, possibly intentionally, made selecting correct privacy settings difficult. Facebook remains a very popular photo-sharing social network and many organizations have had to request and even caution their members not to post photographs of events for fear of impacting the safety of other children in the organization.

We are now faced with a serious problem. Parents, not organizational leaders, are impinging on the privacy and safety of children in the organization and, as a result, there is no effective way for the organization to enforce any policies or procedures on photo sharing.  There are three paths that can be taken. First the organization can bury its head in the sand, leaving parents to police themselves and hopefully eliminate any legal, if not moral, culpability. They may however need to prohibit parental photography at sponsored events. Second the organization can publicize policies and educate parents on privacy and safety concerns in the hopes of preventing a future tragedy. Third the organization can put in place a system for parents to use such that privacy and safety of children can be preserved to the best extent possible.

Such a system has to be based around a strong authentication system that permits photo sharing with the organization and also within subgroups. Second the system must attempt to automate some of the process of identifying photos that should not be shared as well as tracking how the photos are being shared. Third the system must give parents the reasonable ability to block the use of images of their children when those images have the possibility of infringing on the privacy or security of their children. In addition it should permit parents to track the use of any images. Fourth the system must provide a way for the owner of the image to control and perhaps monetize the image.

I am hoping that Google Apps addition of Picasa will provide a good base for such a system. Google Apps already provides a strong account management system and Picasa already provides facial recognition based tagging. An organization would additionally need to build a database of opt-out images to prevent the public sharing of an image with those persons. Parents interested in opting out would additionally bear the responsibility of policing the images to ensure that tagging was being carried out correctly. While these parents will object that they should not be required to perform this action, the counter argument is that without them putting forth this effort there is little likelihood that other parents will be policing the images they choose to share.

A layer on top of the photo viewing system should also be provided to easily permit image sharing. This functionality would restrict sharing of images tagged with people from the restricted database without specific consent and caution on images with untagged people, which could be provided electronically. It would also maintain a record of how each image was shared. The same layer could be used by the organization to retrieve consent for image use in published material or websites and to provide commercial options for restricted use photos.

Advanced functionality would enforce policies regarding personal information in publicly shared images or provide warnings when status messages accompanying images contained information perceived to threaten the safety or privacy of the subjects.

Organizations would do well to establish a defacto photo repository for members to assist in the management of the safety and privacy of child images. Google has been extensively marketing their Apps environment for the education market would do well to look at how organizations can be assisted in protecting their children.

Odwalla, Kill a Tree to Plant a Tree

Tuesday, May 25th, 2010

Today Odwalla launched its great program that lets you vote on where to have them plant trees. Its fun and beneficial and good for their brand. Unfortunately they have a big flaw in the program. In order to vote more than once you have to visit a state park in a participating state and pick up a welcome kit with a code.

I guess if you are going on vacation and visit a state park you are likely to pick up a welcome packet and no harm is done. But I love state parks. I visit them all the time and I don’t need a welcome packet. It would not be very environmentally friendly for me to pick one up each time I visit. In addition when I went to Carlsbad State Beach today their welcome packets were from 2008 and didn’t have codes.

I have a solution to this problem. Odwalla should team up with Gowalla and hand out codes to people who check in at state parks. This would eliminate the need for people to take welcome packets when not needed and would give both Odwalla and Gowalla some brand exposure.

If you like this idea, please let Gowalla know at their feedback site. You can also email Odwalla at consumers@odwalla.com

Finally, please vote for California to plant a tree in Cayumaca Rancho State Park.

State Park Access Pass – Just Say No!

Thursday, May 13th, 2010

With the loss of the proposed off-shore oil funding source, the California State Parks are once again at risk of losing funding due to the economic situation in California. During each of the last several budget cycles the State Parks were threatened with closure as an attempt by the Governor to bend the legislature to his will. While, for the most part, the parks continue to stay open we are now approaching the one year anniversary of the closure of 60 parks and a reduction in service at nearly all sites.

Using the fear of State Park closures the California State Park Foundation (CSPF) is once again proposing adding a vehicle licensing fee to provide a dedicated funding stream for the State Parks. This is a truly awful idea and should be fought no matter how you feel about the State Parks.

The State Park Access Pass is a regressive tax. It is most burdensome to those near the very bottom of the economic scale, the very people who may not have the resources to make use of the State Parks. More importantly, the primary goal of the CSPF is to provide a dedicated funding source for the State Park System. The very idea of a dedicated funding stream for any governmental activity is abhorrent, but especially in difficult economic times. The SPAP VLF is fundamentally a straight tax increase because the money saved from the general fund will be allocated by the government to some other activity.

We need all levels of government to be responsive to the current economic climate and providing a dedicated funding source eliminates the need for the State Park System to seek better, less expensive ways of operating.  We need our elected leaders to have the freedom to fund operations according to the priorities we specify and not to have their hands tied by having funding legally tied to special interest parks.

It would be fruitless for us to have beautifully maintained parks, fully staffed with professionally managed educational experiences that nobody could visit simply because we no longer have the resources left to put gas in our car or take a day away from our work. I urge you to lobby your representatives to ensure situationally appropriate funding for the state parks from the general fund and to reject and new taxes or fees that tie funds to special interest projects, no matter what projects those are.

What are the real motives behind the 12,000% alcohol tax?

Wednesday, March 31st, 2010

If you live in California and you drink beer, or wine, or distilled spirits, you have probably heard about the proposed constitutional amendment to raise taxes on alcohol by staggering amounts. If not you can read about it here at the LAist.

One thing that really stood out to me in the proposal was this;

(c) Fifteen percent for the funding of grants for naturopathic treatment and recovery programs for alcohol addiction.

It seems very odd that such a significant amount of grant money would be directed specifically towards naturopathic treatments. So a little snooping turns up the following in LinkedIn.Not much information can be found about the 21st Century Wellness Initiative, and it would be hard to know if this is even the correct Kent Whitney. However we can locate Kent M and Josie Whitney to the San Diego area. A reverse white page search shows a San Diego household with a Kent M Whitney and a Josie B Whitney living here;If this wild conjecturing is true, this plan is actually kind of clever, create a constitutional amendment to provide $900M of funding to a tiny industry and be positioned to make use of the grant money. At this point it is impossible to connect enough dots to come to any real conclusions. Is the Kent Whitney in LinkedIn the same Kent Whitney behind the tax increase proposal? Is 21st Century Wellness Initiative a naturopathic prevention or treatment program? However, if it does turn out to be true let me be the first to say, “Kudos to you Kent Whitney!”

Teacher’s Pay, Is It Too High?

Tuesday, March 9th, 2010

Buried in the article POWAY: PUSD to send layoff notices, appeal ‘God banner’ decision was this little gem;

Poway resident Scotty Blackman told the board he was launching an initiative to reduce the salaries of all state employees, including teachers, by 35 percent to 45 percent to make them comparable with the private sector.

Blackman said California teachers earn an average of $85 an hour, a figure he calculated by dividing annual salaries by 7-hour workdays over a 183-day work year.

Teachers also have very good health care benefits as well as a CalSTRS, the California State Teachers Retirement System. In addition to providing retirement benefits, CalSTRS also offers other perks like home loans. California teachers do pay 8% of their salary automatically into the retirement program.

This sounds like a sweet deal, doesn’t it? Let’s look even closer at the retirement benefits, a teacher who starts at age 50 and retires at age 56 earns $2,500 to $3,000 per month for the rest of their life.

Certainly, in light of these facts, it sounds like a good idea to reduce teacher salary. However simplifying the facts down this much can obscure the truth. Anecdotal evidence supports the premise that most teachers are working far more than the seven contracted hours per day.  Were we to reduce pay it is likely that at some point districts would be forced to order teachers not to work outside of assigned hours. Similar things have happened in other industries that attempted to reduce pay to reflect contracted work rather than actual work.

Teachers are also required to earn continuing education credits to remain qualified to teach in the classroom, some of these hours are provided through sponsored district programs, but many times the teachers themselves must pay for the training and work extra hours outside of their contracts for study.

The use of average salaries is also very misleading. Teacher pay is not merit based, it is a combination of years of credited experience and education credits. The average age of the existing teacher pool therefore skews the average salaries. We are nearing the retirement age for a mass of baby boomer teachers. These teachers are among the highest paid and will be replaced with new teachers drastically reducing the average salaries downward. As far as the retirement system goes, participation in CalSTRS, which is mandatory, can reduce or eliminate Social Security benefits, even survivor benefits from a spouse.

Here is the kicker, private sector salaries are typically set by the free market principles of supply and demand. If there a excess of talented labor then employers can find employees willing to work for lower wages. However, in this country there is a critical shortage of qualified teachers, especially math and science teachers. Artificially reducing pay would be detrimental to attracting qualified people into the teaching profession.

The New York Times reports that the US will need a million new teachers by 2014, nearly a quarter of the existing teachers. How will we attract quality teachers with artificially low salaries?

Is BD Live a shot in the arm, or a shot in the foot?

Wednesday, December 23rd, 2009

This post is actually a question for TK and it focuses on my personal experience with BD Live and his contention that there is still a market for purchasing movies.

Purchase vs Rent vs On Demand

As I understand TK’s position, the studios plan to make money by getting you to buy all the movies you bought on VHS and then bought again on DVD by getting you to buy them again on Blu-ray. I am not the ideal consumer for this, I laugh every time I open the drawer of my wife’s mostly unwatched Disney VHS tapes.  I have recently taken a business from delivering training videos via DVD-ROM to delivering them over the Internet, so my opinion is that physical media is doomed and revenue from movie sales will trend towards zero, just as it has for newspapers and music. Certainly the embargoes against rental kiosks and other steps the studios are taking are an effort to promote sales over rentals and possibly rentals over downloads to stave off the inevitable price declines inherent with electronic delivery.

BD Live

BD Live is supposed to make Blu-ray Discs more valuable by linking the movies to online content. A main feature BD Live provides is the ability to get information about specific scenes while watching the movie. Consumers with Internet connected players can get up to date information about the actors, directors and possibly locations. This is a familiar function to TiVo users, it has existed for years as TiVo Swivel Search. Another feature of  BD Live is chat. I just can’t see wanting to chat during a movie and if I did I wouldn’t want to do it through the TV with a remote.

BD Live Inoperable Out of the Box

But all of that is irrelevant, here’s the rub. In the race to the lowest price, the manufacturer of my player decided not to include a memory card. Available for retail for less than $10, an SD card has been required to access BD Live content for every Blu-ray movie we’ve rented. I really should buy one, but I know I have a few spares lying around somewhere and it seems silly to buy another. Obviously I haven’t gotten curious enough to spend the cost of two lattes or to search the junk drawers. Maybe BD Live is great, but someone forgot to tell me.

What’s really funny is that the same player offered me a five dollar credit for connecting it to Amazon’s Video On Demand service. So the player is actually encouraging me to watch downloaded movies. Furthermore when I purchased the player I also was given a choice of Blu-ray movie for free. It seems incredibly short sighted that the movie studios aren’t chipping in another $5 to ensure you are walking out of the store with a memory card to make BD Live useful. The user experience for BD Live for those who don’t know what an SD Card is or how much one costs is horrible. I think this alone would sour the average consumer towards BD Live especially when all of the other online features including video on demand work.

Honestly that is a pretty easy problem to fix. Even after the fact it would be fairly simple to offer a promotion for consumers with Internet connected players for a free memory card. The real issue here is whether the BD Live content is more of an encouragement to purchase or to rent. The fundamental problem is that the content is delivered over the Internet. There is no guarantee that the content will be available in five years and there is no bonus offered for buying the content. Therefore it probably encourages renting more than purchasing. At some point the studios will want to recover the money they invested in producing any BD Live content and will make it available to consumers who watch movies via video on demand. Some of the features of BD Live, including chat, have already been demonstrated in video on demand prototypes from NetFlix.

A Better Option to Promote Purchase

I better option for the studios would have been something that made the movie sticky. This system would involve features from services like TiVo, IMDb, Amazon and Flixster. Fundamentally the system would provide a way to register the first sale of a Blu-ray Disc in an online catalog. That catalog could be connected and shared in social sites like Flixster does with movies in theaters and Facebook. By connecting it to IMDb it would be easy to create TiVo like recommendations of what movie from already in your library you might enjoy. Amazon like wish lists and allow the studios to offer loyal purchasers promotions and earlier release dates completely bypassing the current retail channels and certainly have more ability to forecast end user sales.

This catalog system could also solve a problem faced my most people who have collected large numbers of movies, specifically it could provide a nice cover-flow type interface, the ability to search for movies by keywords, actors, directors or quotes. It could provide a way for the user to specify the location of the movie to make it easier to find in large collections.

If the studios were really gutsy they would build in a lend/like system. Using the social network features you would borrow a copy of the movie from a friend, perhaps even via a studio authorized digital copy. Upon viewing and returning the movie to the friend you would be asked to rate the movie. If you liked the movie the studio could offer it to you directly.

Conclusion

As content becomes available digitally the price gets forced down. The way to preserve prices is to ensure there remains continued additional value in physical copies. BD Live does not provide this increased value, it actually encourages rental and opens the door to more video on demand. Movie studios should look at the consumer’s entire catalog and their overall viewing experience versus the individual movie and thereby drive features based on encouraging purchases.

A Cursory Look at @vark Answers

Wednesday, October 7th, 2009

I recently decided that I could no longer avoid buying an iPhone. Let’s not go into the nasty details, but VoIP over 3G and the hope of tethering are certainly both in the mix. So where is the best place to buy an iPhone, or in my case, a pair of iPhones. It just so happens that I was standing in Best Buy when this question occurred to me. I carefully crafted a tweet to @vark and sent my message out to my social network.

vark 1 hours ago
Where is the best place to buy an iPhone? Why?

Answers came rolling in and you can read the @vark transcript.

The fastest to answer was Trey, an 18 year old from Arlington, VA. His answer included “duh”, so that one will get marked as not helpful. We can chalk that up to youthful exuberance and move on.  It is interesting that the majority of the people answering the question did not understand the emphasis was on the word best and the request for an explanation.

Two good answers came in, one from Julian in Westminster, UK and one from Felix in Lexington Park, MD. These answers justified their choice of the best location although the two locations differed.

Results

The good:  Aardvark did provide opinions that were useful. I believe that this question really exemplifies the type of question best handled by a social network.

The bad: Aardvark generated a lot of chaff surrounding the kernels of good data. Even when an answer was well thought out and complete, Julian’s answer may have not been useful since he didn’t have the same retail options as I do.

Aardvark needs to help users self regulate and also needs to progress in who is allowed to answer questions. This will be partially accomplished in two ways, as more people join more subject matter experts will be identified to answer questions and answer feedback will  assist in the pairing out of  the less qualified.

Word of mouth marketing is moving to social networking. As a result companies are now being forced not only to have a presence on social networks, but to identify experts in systems like Aardvark and ensure that their company is portrayed in the best possible light.

Seeing the World Through @pogue Colored Glasses

Tuesday, September 8th, 2009

Pogue Colored Glasses

Imagine if Wikipedia customized answers for you based on your IQ. Now imagine if it customized answers based on your age or a poll of how attractive you were. Turning to social media to mine for data is a double edged sword, in some cases our personal networks are going to give better responses because our friends tastes are more likely to mirror our own than the tastes of the general public. However when it comes to factual information, limiting your search to people in your own circle may specifically exclude the expert opinion. When it comes to matters of opinion we are likely to have answers that support our own position rather than challenge it.

There is nothing inherently wrong in this as long as we understand it is happening. Where we experience problems is when we forget that our social networks represent the people we are connected to and start representing their responses as the world view.

This occurs frequently in David Pogue’s book “The World According to Twitter”. David repeatedly contrasts the Twitter universe to other online communities without making the distinction between Twitter as a whole and the people who follow and respond to him. In a book, largely for entertainment purposes, this is not necessarily a bad thing. As an exercise I leave it to you to imagine what “The World According to Twitter” might have looked like if the same questions had been asked instead by @oprah or @aplusk.

However, @pogue makes a serious mistake when he applies this same rational to a product review. In his coverage of Aardvark, a new IM based service for peer answered questions, he praises the service in the timeliness and accuracy of the responses. Unfortunately the value of the service directly relates to how many of your Facebook friends are already using Aardvark. In David Pogue’s case the answer was 54, in mine a measly 2.

I can ask the same questions of Aardvark and not receive any responses or worse yet I can receive responses that are incorrect without any way to assess the authority of the person who responded. It would be wonderful if we were all intelligent, witty and handsome enough to have great followers like @pogue. Until then I would recommend he, and any other reviewer, borrow someone’s social network and repeat your tests, break free from your ivory tower and see how the service works for us little people.

Anatomy of a Bad Tweet

Thursday, August 27th, 2009

Why You Should Not Tweet Your Headlines

I am starting to feel like a hater when it comes to the NC Times use of social media. I think that they are sitting around in some conference room thinking up new ways to irritate me. However, many people rely on the same tactic used by the NC Times when tweeting. They merely retweet the subject of their post without considering the usefulness or retweetability of their update. Hopefully by pointing out their mistake I can help you improve your tweets and increase your follower count.

Today I received the following tweet on my mobile phone:Bad Tweet

First I will break down the incorrect elements of this tweet and then I will put it back together in a form that more suited to social networking.

Problematic elements of the tweet above:

  • Useless hashtag: The NC Times should not use a hashtag with their username on all tweets. This is redundant information. The @username construct is more powerful than a hashtag on Twitter. Hashtags are more properly used as subordinate labels.
  • Useless geotag: Useless may be incorrect terminology. The REGION: label above is meant to signal who might be interested in this story. Unfortunately Twitter offers no capability to use a label in this format. The more appropriate thing to do would be to use separate Twitter accounts for stories of limited interest and allow people to follow segments of interest.
  • Unnecessary words: When this tweet is taken in context, the words brush and camp are not needed. At the time of this tweet it was generally known that there were brush fires on Camp Pendleton. The intent of the story was to provide an update on the fires. The majority of people in the region would understand Pendleton to mean Camp Pendleton.
  • Unnecessary punctuation: Both the quotes around the headline and the parenthesis around the shortened URL are not required. These are elements of style more appropriately reserved for formal writing. The parenthesis also include parasitic spaces to separate them from the link.

When we remove the useless and unnecessary elements of the tweet above the tweet goes from 80 characters to 38 characters. We have removed an astounding 52.5% of the tweet.

The measure of success of a tweet is retweetableness. We can compute the maximum size of a tweet based on the following formula:

Tweet Length Calculation

Therefore @nctimes could be composing tweets up to 127 characters long. This tweet falls well under that limit at 80 characters long. A tweet should not needlessly use that much space, but the second factor to consider is completeness of the content.

Our new 38 character tweet: “fires on Pendleton http://bit.ly/uBG5r” really doesn’t tell us anything that isn’t already known.

Probably the most important information in the article is the danger the fires present. That gives us the following tweet, “Two Pendleton fires pose no threat to structures  http://bit.ly/uBG5r”. This new tweet is 68 characters long. Suddenly we have a tweet that actually gives us a status update and it is still shorter than the original.

We could add more details and stay within our optimal length, “SD Sheriff’s helicopters and back fires used to fight two Pendleton fires; no threat to structures http://bit.ly/uBG5r” is 118 characters long and captures most of the important details of the story. This tweet is much more likely to be retweeted.

In business we are looking at social media as a means to drive traffic to web sites or brick and mortar stores to increase sales or advertising revenue. It may seem like a good idea to depend on teaser tweets to get people to click through to your site. This may work occasionally if your content is especially compelling and useful, but in most cases this is not a good strategy. Your strategy should be to provide valuable content and build up an actively listening follower base. Your reward will be brand loyalty due to the enhanced reputation that your social networking presence is providing.

Innovative Sandwich Ordering Interface

Thursday, August 13th, 2009

I love innovative user interfaces, not just user interfaces on computer software, but user interfaces on electronics devices and mechanical objects from cars to can openers. But I also like when businesses innovate their user interfaces.

Sandwich shops abound. For the most part they subsist on location, brand recognition and loyalty programs. After all, a sandwich is pretty much a sandwich. There are specialty sandwich shops which have a preset number of sandwiches, typically named after local celebrities or locations, and there are run of the mill and chain sandwich shops that may offer base sandwiches, but really allow you to build the sandwich from the ground up selecting toppings during the process.

The old model of ground up sandwich making is plagued by inefficiency. The sandwich artist forced to wait at each step of sandwich making for the customer to provide direction and unable to plan for the end product because the requirements were not completed when designs began. Customers stare at tubs of white cheese being asked to pick with little knowledge whether the provolone is round or square or consider a tub of diced peppers wondering whether they were jalapeños or serranos. If you are a computer user, like me, you find this cumbersome

On my first visit to Which Wich in the Carlsbad Forum I found a new twist on this build to suit model. Customers create orders themselves on preprinted sandwich bags that take them through the sandwich construction process. The advantages are numerous; the customer can take as much or as little time as he likes creating his sandwich because he is not holding up the line, there is less likelihood of a sandwich being built out of spec because of a communication error, additional cost items are clearly disclosed and the sandwich builder knows at the outset what will be going on the sandwich increasing build efficiency and decreasing aggregate customer wait times. They also have a flat pricing model with most sandwiches offered at the same price and only a few upgraded items.

If prefer ordering at Burger King electronic kiosks over ordering at the counter because of the clearly spelled out menu options then you owe it to yourself to give Which Wich a try and experience their innovative user interface experience.

OK, how can you do a restaurant review without talking about the food? I love food, especially free food, but really most food. I ordered the “Wicked” which is their signature sandwich sporting 5 meats and your choice of 3 cheeses. I found the sandwich to be a bit salty, but that was probably the massive amount of meat and my choice of toppings. I will definitely go back and try something a bit more simple.

What I liked best was the size of their sandwich. I am tired of places giving you a giant roll with a skimpy piece of meat and a single translucent piece of cheese. I am a huge bread fan, but on a sandwich the bread is a canvas that should support the work of art built above it. Which Wich’s bread was toasted excellently and was the right amount to provide a solid structure for the other ingredients without getting in the way. The sandwich held together beautifully and was evenly constructed.