Posts Tagged ‘twitter’

Anatomy of a Bad Tweet

Thursday, August 27th, 2009

Why You Should Not Tweet Your Headlines

I am starting to feel like a hater when it comes to the NC Times use of social media. I think that they are sitting around in some conference room thinking up new ways to irritate me. However, many people rely on the same tactic used by the NC Times when tweeting. They merely retweet the subject of their post without considering the usefulness or retweetability of their update. Hopefully by pointing out their mistake I can help you improve your tweets and increase your follower count.

Today I received the following tweet on my mobile phone:Bad Tweet

First I will break down the incorrect elements of this tweet and then I will put it back together in a form that more suited to social networking.

Problematic elements of the tweet above:

  • Useless hashtag: The NC Times should not use a hashtag with their username on all tweets. This is redundant information. The @username construct is more powerful than a hashtag on Twitter. Hashtags are more properly used as subordinate labels.
  • Useless geotag: Useless may be incorrect terminology. The REGION: label above is meant to signal who might be interested in this story. Unfortunately Twitter offers no capability to use a label in this format. The more appropriate thing to do would be to use separate Twitter accounts for stories of limited interest and allow people to follow segments of interest.
  • Unnecessary words: When this tweet is taken in context, the words brush and camp are not needed. At the time of this tweet it was generally known that there were brush fires on Camp Pendleton. The intent of the story was to provide an update on the fires. The majority of people in the region would understand Pendleton to mean Camp Pendleton.
  • Unnecessary punctuation: Both the quotes around the headline and the parenthesis around the shortened URL are not required. These are elements of style more appropriately reserved for formal writing. The parenthesis also include parasitic spaces to separate them from the link.

When we remove the useless and unnecessary elements of the tweet above the tweet goes from 80 characters to 38 characters. We have removed an astounding 52.5% of the tweet.

The measure of success of a tweet is retweetableness. We can compute the maximum size of a tweet based on the following formula:

Tweet Length Calculation

Therefore @nctimes could be composing tweets up to 127 characters long. This tweet falls well under that limit at 80 characters long. A tweet should not needlessly use that much space, but the second factor to consider is completeness of the content.

Our new 38 character tweet: “fires on Pendleton http://bit.ly/uBG5r” really doesn’t tell us anything that isn’t already known.

Probably the most important information in the article is the danger the fires present. That gives us the following tweet, “Two Pendleton fires pose no threat to structures  http://bit.ly/uBG5r”. This new tweet is 68 characters long. Suddenly we have a tweet that actually gives us a status update and it is still shorter than the original.

We could add more details and stay within our optimal length, “SD Sheriff’s helicopters and back fires used to fight two Pendleton fires; no threat to structures http://bit.ly/uBG5r” is 118 characters long and captures most of the important details of the story. This tweet is much more likely to be retweeted.

In business we are looking at social media as a means to drive traffic to web sites or brick and mortar stores to increase sales or advertising revenue. It may seem like a good idea to depend on teaser tweets to get people to click through to your site. This may work occasionally if your content is especially compelling and useful, but in most cases this is not a good strategy. Your strategy should be to provide valuable content and build up an actively listening follower base. Your reward will be brand loyalty due to the enhanced reputation that your social networking presence is providing.

Revisiting Twitter’s Monopoly

Friday, August 7th, 2009

AT&T did it as Ma Bell, Microsoft did it, AT&T and Apple are doing it again, it seems monopolies of one form or another are all the rage today and everyone from the FCC to David Pogue wants answers. But who is crying out against the Twitter monopoly?

Twitter’s closed social network is a monopoly and this week we have two major demonstrations of why this is bad for everyone.

First, because there is no Twitter alternative, there is no recourse when Twitter is taken offline by a DDoS attack. Months ago Barrett Lyon was pointing out Twitter’s vulnerabilities and arguing that as a communication service Twitter had an obligation to provide a better network infrastructure. Obviously Twitter, as a money losing proposition, has to balance survival with investment, but in the long run competition is good for technology and business.

Second, there is no alternative to the unfiltered mess that is Twitter. As a result we are starting to see bans on Twitter. Whether it is the Marines banning social networking, the NFL banning tweets from the sidelines or your own company banning Twitter in the workplace to protect trade secrets the result is the same, all or nothing. Twitter being offered only as a monolithic service provides no opportunity for enterprise monitoring and filtering.

I have argued in the past that an appropriate business model for Twitter would be to sell their software after making it conform to open microblogging standards following in the footsteps of companies like sendmail. They could also sell Twitter as a service. A network of microblogging servers running different software would be more fault tolerant and would allow enterprise filtering of Tweets, permitting open communication while protecting everything from trade secrets to national security. It would allow consumer choice of providers and encourage innovation and reliability.

Augemented Social Networking

Wednesday, June 10th, 2009

In The Dirty Little Secret Of The Twitter Elite Mitch Joel writes, Just because they’re following you on Twitter, it does not mean that they are paying attention to you. ” His conclusion, in the form of a rhetorical question,

The bigger question is this: how much longer can we continue to use the words “Social Media” if every day, the majority of the power users are doing everything they can to filter out and aggregate their personal preferences – essentially rendering them less social?

Stating a conclusion as a rhetorical question certainly shows a lack of commitment to a position, and that is a good thing. Mitch’s point that social media platforms are being used for marketing is not incorrect, what he fails to remember is that these platforms still have, at their very core, a set of one to one connections.

It is very true that Ashton and Oprah can not possibly have a personal relationship to each and every follower, however it is entirely possible that the Ashton and Oprah brands could. This is accomplished via what I will call Augmented Social Networking, and it is still in its infancy. As corporate marketing progresses from a mass media, print and broadcast mode, through intermediate steps, email and finally into social networking the tools that it uses to manage its customer relationship have similarly grown to adapt to the capabilities of social networks. At the very bottom end are the tools like CoTweet currently available to allow companies to share the responsibilities of managing a single Twitter account. At the top end of that spectrum would be a tool like Toucan that allows the integration of Twitter with a customer relationship management platform like Salesforce.

Whether its intelligent agents working in conjunction with existing systems or office assistants using simple tools, Augmented Social Networking allows companies and individuals to establish many meaningful one-to-one personal relationships in place of the former one-to-many relationships. So, in response to the rhetorical question above, social networks will reject power users who do not establish personal relationships. While, for the time being, it may seem productive to have a one-way conversation over a social network, over time those that follow this paradigm are doomed to be filtered themselves.

Google Should Build, Not Buy Twitter

Thursday, April 2nd, 2009

I am sure by now you have heard the rumors, Sources: Google In Late Stage Talks To Acquire Twitter (Updated).

Google should take a lesson from the IM wars and build their own microblogging platform. By building a microblogging platform from the ground up, it could be easily integrated into existing services, gmail, gtalk and Google Apps. By taking advantage of the current open microblogging efforts they could make use of, and give back to the open source community. It could be tightly coupled to services like Picassa, BlogSpot, Google Groups and Google Latitude.

Google will spend more than $250 million to acquire Twitter’s users. They could easily acquire these users, especially the valuable commercial ones, simply by featuring their microblogging search on the front page of Google.

Breaking the monopoly on microblogging and promoting an interoperable solution would be good for everybody except Twitter. Twitter could even benefit. Instead of selling out it could strive to become a provider of interoperable microblogging software rather than being a provider a closed service.

But you say, Google already had their own microblogging platform, Jaiku. They abandoned it and open sourced it. I can’t imagine that Google put anywhere close to $250 million into Jaiku. Of course, Google could certainly purchase Twitter and then seamlessly transfer all of the users to Jaiku. Then we could have the best of both worlds.

A DM from @Pogue, Rubbing Elbows with the Rich and Famous on Twitter

Thursday, April 2nd, 2009

Have I told you about the time I stood in line behind George Takei at LAX? I was flying first class on upgrades and he was right in front of me at check in. Until that point I figured LAX had a secret tunnel to Beverly Hills or somewhere else exclusive so that the rich and famous didn’t have to mingle except when explicitly directed by their press agents. Perhaps that’s evidence to the contrary, but I don’t consider myself to be a starstruck person. I don’t have a favorite entertainer, sports hero or even technologist. I am the kind of person who, upon seeing Mel Gibson walk into a restaurant, would hope that he didn’t take my table. So why then would I be so excited to get a DM from David Pogue.

I met David Pogue via downloads to my TiVo. To be brutally honest I don’t value his technical advice all that much. The format does not permit the type of information I use to make buying decisions. What he does do, and does very well, is introduce technology in interesting and approachable ways. He is often clever or witty, he seems to have a gift for making fun of himself while remaining genuine. This is a skill and style that many of us more technically savvy attempt to emulate with our own family and friends.

It was an odd feeling to have in response to receiving a DM and it led me to do a search on @Pogue. That’s when I saw someone else tweeting that he had received a DM from @Pogue as well. So maybe I was excited he considered something I wrote funny enough to deserve exclamation points. Maybe Twitter’s 140 character limit is truly some type of social equalizer as the hype suggests. Or maybe David Pogue is just a cool guy. The kind of guy you want to hang out with at his house because you know he has all of the best toys.

Media, meet Social Media

Tuesday, March 31st, 2009

Wow, it looks as if they’re really getting it. SDNN lets us know that you can now easily share a story via multiple social media outlets. They have added a widget to their stories that is powered by ShareThis that allows you to easily push a link to a story out through your favorite social media outlet.

The ShareThis Widget as it appears over a story

The ShareThis Widget as it appears over a story

Unfortunately it doesn’t play well with embedded media on the page.
The ShareThis Widget falls behind a media object on the page.

The ShareThis Widget falls behind a media object on the page.

It also did not appear to work for me when I selected Twitter. It opened Twitter in another Firefox tab but did not submit a Tweet. It is also curious that they failed to add this feature to their “A Conversation with San Diego” section.

The NC Times has also added a social media sharing widget to their site. I had complained about the poor social media integration back on March 11th. They have selected a widget from AddThis at the bottom of their stories.

The AddThis Widget appears over a story at the North County Times

The AddThis Widget appears over a story at the North County Times

Alas, this Twitter link did not work for me either, nor did the one on the AddThis homepage.

I will research how both widgets are expected to work and post a follow-up to this item, it is however good to see both outlets focusing on having their content shared and promoted in the social media outlets.

[Update April 02]

I was just able to tweet a story from the NC Times using their AddThis widget. Unfortunately the URL supplied and the (via @addthis) left only 28 characters for me. And they didn’t even attempt to include the story title (which was the funny bit).

http://nctimes.com/articles/2009/04/02/news/coastal/vista/za544b0194247642e8825758c0065b28d.txt (via @addthis)

SDNN works for me as well, shortens the URL and includes the title. Unfortunately their tweet ran over by 10 characters.

San Diego News Network: Environment: Renew, Recycle, Conserve Study projects warming, rising San Diego waters http://tinyurl.com/darurm via @ShareThis

NCTimes and Twitter = #fail

Wednesday, March 11th, 2009

After beginning this series of blog posts I opened myself up to everything NC Times, including following @NCTimes on Twitter. Perhaps I shouldn’t have been surprised to find NCTimes on Twitter, they also have a Facebook and a MySpace page, but again, it is not something that they promote obviously on their online edition. You can find their social networking links by clicking Contact Us and then Social Media.

The North County Times fails on Twitter for two reasons. First, they misused their Twitter account by mixing personal and organizational messages. Second, they have not Twitter enabled their site.

Twitter was originally intended as a personal medium.  However there has been a rise in the number of Twitter accounts used for non-personal communication. @TrackThis for example provides a package tracking Twitter service. Twitter itself provides a service for reporting Twitter spam via @Spam. The @NCTimes account should, in theory, be used to report information about the North County Times and it does:

Want an early peek at our new local social networking site? Check out my.nctimes.com … #nctimes

It is reasonable, even expected, to see it being used to announce news stories:

CHARGERS: Tomlinson will stay in San Diego after agreeing to deal. http://tinyurl.com/daaol4

Breaking News: OCEANSIDE: Search suspended for survivor of plane crash” #nctimes ( http://tinyurl.com/bpbt7v )

However, it becomes confusing to see tweets from this account in first person voice:

Reading: “REGION: Bill would let agencies trump homeowners association rules” #nctimes ( http://tinyurl.com/bl5dxw )

It begs the question, who is reading? Is this an announcement of a new news story or is it something from a few years ago being re-read by an individual. As a corporate branded account the tweets should consistently describe what the newspaper is doing, and I certainly hope the newspaper isn’t reading itself.

The NC Times offers a great deal of options on how each story can be further used. At the top of each story we find options to print and email stories.

storyinfo

Below the story we find a great number of options for submitting this story to third parties and saving a link to this story. At least one of the services listed is now defunct.

storysocial

Conspicuously missing is a Tweet This button that would promote this story via an individuals Twitter account.

In summary, the NC Times misses an easy win with a simple Tweet This button and simultaneously presents a confusing persona on Twitter.  All this while spending their energy building a walled community.

An Obituary for Twitter or “It’s Just a Flesh Wound”

Monday, February 2nd, 2009

Twitter, the enormously popular micro-blogging service, faces a daunting prospect of discovering a way to retrofit their business with a revenue generating model. Gone are the days of build it with venture capital money and sell it to Google. Kevin Thau was hired to lead Twitter out of the profitless desert into the promised land of the for-profit world. Mr. Thau has been handed a quiver filled with a vast network of loyal users and the strong bow of the Twitter brand. Unfortunately his hands have been tied by the perception of Twitter as a basic utility service, like email, and furthermore he has been forced to don a blindfold in the decisions Twitter founders, Biz Stone, Jack Dorsey and Evan Williams to give away what is possibly the most valuable asset of the company, their social network tree.

People create Twitter accounts because their friends have Twitter accounts, this is the heart of social networks. Twitter therefore has held an advantage over any competition. Twitter over time has taken hits from other services because of reliability issues or because they didn’t serve a foreign language market well. However, because Twitter is free, in general competitors would have to pay people to lure them away from Twitter.

In Chris Anderson’s article for the Wall Street Journal, The Economics of Giving It Away, he theorizes on two possible revenue sources, having sponsored commercial messages pushed at users and charging for authentication.

Twitter is an absolute dog for advertising. The end platform is often a mobile phone, the message format is short and the user may in fact be paying for the receipt of messages. The likelihood of making money in this fashion is extremely low. Chris Anderson points out that the money for impressions on Facebook are significantly lower than the rates for media sites because of the social nature of the content.

The idea that Twitter would charge you to establish your identity is not something that is going to sit well with consumers. Any argument that this service is necessary is in fact an argument that it should be intrinsic to the service. In fact Twitter, as a social network, is better placed to provide this service. Similar to linked in, trust of a Twitter account should come from the direct exchange of Twitter account names by existing contacts, or through a trusted third party. This is similar to the mechanism that Linked In uses.

This exact trust matrix is the most valuable thing about Twitter, unfortunately they have seen fit to open this information up for general use. You can now have your Twitter network mined by third party services like Mr. Tweet.

Finally, Twitter built a fundamental infrastructure service in a closed fashion. There are dozens of Twitter clients, and many third party Twitter based services to do such things as track packages or search Best Buy. But they are all dependent on Twitter. You don’t own your Twitter account, Twitter could take it away from you if they chose. An open alternative exists and is gaining some traction, Open Micro-blogging.

It seems people have already forgotten the IM wars or what it was like to send mail to Prodigy from Compuserve. Whenever we build new communication networks, the ability to interconnect the networks becomes key. Staying isolated to build up a customer base will work in the short term, but in the long term the value of your network increases exponentially with the ability to connect it to other networks. Twitter may very well go the way of email services like Prodigy and it may happen on the new Internet time scale.

Twitter’s best option at this point is to decentralize their solution. Franchise their software out to major ISPs to and become the dominant provider of software, not service in this space. Twitter could then relaunchitself as a paid premium service and offer free ports out to participating ISPs or portals. They could also leverage their existing infrastructure and provide hosted micro-blogging services for small to medium businesses. In effect Twitter, Inc. could become the Sendmail, Inc. in the micro-blogging space.

Wanted: Personal Brand Service

Tuesday, December 9th, 2008

There is a need on the Internet for a new service. There is a crucial element of business and social networking online that is currently not being met. This service would be useful on everything from IM to forums and especially networking and micro-blogging services. With a little ingenuity and a bit of effort this space can be quickly conquered as a profitable business: individualized branding services based around the creation, storage and delivery of personalized avatars.

I first became interested in this topic years ago when I was participating in a mountain biking forum that permitted photos to be uploaded. The idea is quite elegant; provide a graphical mechanism to brand posts so that users could easily identify quality posts or improve comprehension on discussions by more correctly tracking the participants. It follows through into micro-blogging like twitter to allow a reader to identify in a split second if the tweet is something that they should read immediately. Yahoo! went a different direction and provided a set of customizable cartoons for their environment. This permitted future advertising avenues, but must outlets are allowing user uploaded content.

My early efforts at creating my own brand were poor. I have enough graphical tools knowledge to be very disappointed in the quality of my own work. And beyond simply the appearance of the graphic, there are other details that should be addressed about the overall branding strategy. For example, I might want my business facing brand to carry over to a technical discussion forum but not to a forum focused on political discussion. Once I realized my own limitations I reached out wildly into the community for a solution, this was my Tweet;

Thinking about a new microblog picture. Any creative tech photographers in Carlsbad or San Diego? 10:41 AM Aug 12th from web

And the response:

Wolf Paulus' Twitter Imagewolfpaulus Creative Tech. Photo in NorthCounty: http://photos.wolfpaulus.com/ http://www.flickr.com/photo… 11:29 AM Aug 12th

As an aside here; I actually had been looking at Mr. Paulus’ profile and work when I sent the tweet. I rudely never followed up, primarily because I was looking for more than a simple photographic representation, I was looking for a whole personal branding campaign.

So let’s look at what this new service would entail:

First, it would provide simple free service for uploading, editing and serving of avatars for Internet use. Users would be asked to crop images for different geometries.

Second, it would provide a mechanism for third party sites to get access to deliver this image. Specifically, the consumer of the image (e.g Twitter) could select a form factor and resolution of the image and a link to that image would be provided in return. This link would only work from the referrer that initiated the request and the request would require authentication of the avatar account holder. These precautions would provide a slight speed bump on the road to brand hijacking.

Finally, it would provide convenient tools for small changes to the avatars. For example, there seems to be a significant proliferation of Santa hats on Twitter lately. I would assume that we would see a similar trend toward Oxen around the second new moon following the Winter Solstice. Frames, badges or even personal decorations could be added to an image and applied for certain date ranges or to specific consumers.

Premium accounts would permit a much broader range of content, banners, animations and links. They would permit multiple simultaneous branding efforts via the same account. And some measure of brand effectiveness through surveys. Finally a pay for brand service would use a profile to build an avatar that suited the needs of the account holder. This service could do everything from simple touch ups to a digital photo to a full custom art avatar.